Refund & Cancellation Policy

14-DAY STATUTORY COOLING-OFF PERIOD

In accordance with UK Consumer Contracts Regulations, when you book a course online or by phone, you have a 14-day statutory right to cancel your purchase without reason, starting from the day your contract is concluded.

To cancel during this 14-day period, notify us by email at support@10daydrive.co.uk. A full refund of sums paid will be issued within 14 days to the original payment method.

EARLY SERVICE START WITHIN 14 DAYS

If you request that your intensive driving tuition begins before the 14-day cancellation period expires, you must provide express consent during checkout.

If you subsequently cancel after tuition has commenced, you will only be charged a proportionate amount corresponding to the lesson hours and services already delivered. If the entire course is completed within the 14 days at your request, your statutory cancellation right ends upon full completion.

CANCELLATION AFTER THE 14-DAY PERIOD

If you wish to cancel after the 14-day cooling-off period has ended, we assess refunds fairly based on:

• Tuition hours already delivered.
• Reasonable direct administrative costs incurred.
• Reserved instructor time that cannot reasonably be reallocated.

Any remaining unallocated course balance will be promptly refunded to you.

INDIVIDUAL LESSON RESCHEDULING

We require at least 24 hours' notice if you need to reschedule a scheduled lesson. If less than 24 hours' notice is provided, the lesson may be charged if the instructor is unable to fill the slot.